We care about our staff
We recognize that our employees are the backbone of our organization. We treat them well so they in turn will treat our clients well.
We care about our clients
We know that without you, we wouldn’t exist – that’s why we go above and beyond to earn your business and to keep your business.
We care about our community
Being part of the community is an important role and we take our responsibility seriously. That’s why we support many local charities.
We care about the environment
For us it’s not just about cleaning homes and offices, it’s about keeping our environment clean too, which is why our products are eco friendly.
We carry $2million liability insurance, WSIB and Bonding Insurance. All of our team members have a clean police record. Your home is safe in our hands!
Yes. We use products are derived from plant and mineral extracts. Safer for you and your family, your pets, our team members and the environment.
For our reFRESH or White Glove Services, the team brings everything they need to get the job done. You don’t need to provide anything.
If you choose our à la carte, you supply your own cleaning products.
Moving Furniture – For the safety of our team members and to mitigate damage to your home/items, we do not move furniture to clean.
Heights – Safety is importance to us and team members will not work higher than the two-step ladder that they bring. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach.
Clutter/Organization – We will work around any cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets.
Outdoor Areas – Our equipment isn’t designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc.
Pet Messes/Body Fluids – This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold -We can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs – We aren’t able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
Fireplaces – The soot/ash from a fireplace will damage our equipment, especially our vacuums.
Laundry/Dishes – We do not offer any laundry or dish services.
Carpet Cleaning – We do not offer carpet cleaning services.
We ask for the address for two very important reasons.
We take the health of our employees, our clients and their families very serious. For that reason, you will notice that our teams are now wearing masks and disposable gloves at every clean. Also, when physical distancing isn’t possible, the team members will also wear a clear face shield.
We follow all public health recommendations.
Our team members also stay home when they are experiencing any common COVID-19 symptoms are outlined by public health and if necessary are required to obtain a negative test result before returning to work.
We also ask all clients to cancel or reschedule their appointments if anyone in their home or office are experiencing symptoms, or if they have been in contact with someone who has COVID-19 or have travelled outside of Lambton County.
My Fantastic Maid recognizes our role in supporting and advancing the communities in which we live and work.
Our goal is to make a positive social impact through strategic and generous donations to established charitable organizations in the communities that we serve.
The charities below are a small selection of organizations we have supported in the past three years.
We believe it's important to treat people fairly, that's why we pay above minimum wage and above industry averages.
Our residential teams work daytime hours, Monday - Friday and we take weekends and stat holidays off.
Now more than ever it's important to know that you can take time to get well and not have to worry about paying your bills.