Our standard teams include a Team Lead and a Team Assistant. During peak times, we may send more than two team members. This ensures your home is cleaned in a timely manner, that we don't forget anything and helps keep the team members safe.

Absolutely. Having people on your property, and cleaning your most valuable possession isn't something that we take lightly so we screen all of our team members and cover the teams with bonding and liability insurance.

Yes. Every team member undergoes a comprehensive, proprietary training. Each team has two members, the Team Lead, supervises the team and ensures all of our clients needs are met and that we are meeting the Fantastic standard that we've set for ourselves. Random spot checks are completed frequently to measure the quality of service that we are providing to you our valued client.

My Fantastic Maids take every precaution to mitigate any damage to your home, or possessions. In the unlikely event that something is accidentally damaged, My Fantastic Maid will notify you immediately and work with you to have the item repaired to your satisfaction, or replaced if necessary.

We do take every precaution to ensure the safety of our team members. However, in the event that someone was injured while working in your home, we cover our employees through the Workplace Safety and Insurance Board (WSIB). That makes us liable, not you.

On the day of service, you will receive a reminder email that our team is coming to clean. An invoice will be included with that email. You can choose to pay that invoice online by credit card or bank transfer, or you can give the team cash or a cheque.