Got Questions?

We carry $2million liability insurance, and Bonding Insurance. All of our team members have a clean police record. Your home is safe in our hands!

Our team members bring everything they need to get the job done. You don’t need to provide anything.

Moving Furniture – For the safety of our team members and to mitigate damage to your home/items, we do not move furniture to clean.

Heights – Safety is  importance to us and team members will not work at heights. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach. 

Clutter/Organization – We will work around any cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets. 

Outdoor Areas – Our equipment isn’t designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. 

Pet Messes/Bodily Fluids – This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.

Mold -We can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.

Bugs – We aren’t able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.

Fireplaces – The soot/ash from a fireplace will damage our equipment, especially our vacuums. 

Laundry/Dishes – We do not offer any laundry or dish services.

Carpet Cleaning – We do not offer carpet cleaning services. 

We do have a cancellation policy. We require 48 hours notice if you need to cancel or change any upcoming appointments.

When you provide at least 48 hours notice, there is no cancellation fee. 

If you provide less than 48 hours notice, you will be charged 50% of your appointment cost.

If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

You are not required to be home for a scheduled appointment.

Our team members are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.

When using the booking form, it gives pretty clear guidelines for what type and how big of a home our team members could clean in that amount of time.

Payment is due the same day that service is rendered. You will receive an invoice by email which you can pay online by credit card, or by sending an etransfer to billing@myfantasticmaid.com.

If you prefer, you can pay cash to your team member.

We stand behind our work! After every service, you will receive an email inviting you to rate the service you received. If it’s anything less than a 5 star, contact your team member within 24 hours and they will work with you to make it right!

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. 

We treat every home we clean with the utmost respect. If something happens to break during our service, we’ll do our best to repair or replace the item.