FAQ
Questions? We Have Answers.
Why Choose My Fantastic Maid?
Is My Fantastic Maid Bonded & Insured?
We carry $2million liability insurance, and Bonding Insurance. All of our team members have a clean police record. Your home is safe in our hands!
Do You Bring Your Own Supplies & Equipment?
Our team members bring everything they need to get the job done. You don’t need to provide anything.
Is There Anything You Don't Do?
Moving Furniture – For the safety of our team members and to mitigate damage to your home/items, we do not move furniture to clean.
Heights – Safety is importance to us and team members will not work higher than the two-step ladder that they bring. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach.
Clutter/Organization – We will work around any cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets.
Outdoor Areas – Our equipment isn’t designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc.
Pet Messes/Bodily Fluids – This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold -We can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs – We aren’t able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
Fireplaces – The soot/ash from a fireplace will damage our equipment, especially our vacuums.
Laundry/Dishes – We do not offer any laundry or dish services.
Carpet Cleaning – We do not offer carpet cleaning services.
What If I Cancel My Appointment?
We do have a cancellation policy. We require 48 hours notice if you need to cancel or change any upcoming appointments.
When you provide at least 48 hours notice, there is no cancellation fee.
If you provide less than 48 hours notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
Do I Need To Be Home?
You are not required to be home for a scheduled appointment.
Our team members are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.